1. Information We Collect

We may collect personal information about you including but not limited to:

• Your name, email address, phone number
• Billing, payment, and shipping address
• Order and transaction history
• Account login and password (if you create an account)
• Customer service interactions and communications
• Marketing preferences
• Technical data including IP address, device type and usage data

2. How We Collect Your Information

We collect personal information you provide directly when you:

• Create a customer account
• Place an order
• Subscribe to our emails or newsletters
• Contact us for support

We may also collect information automatically when you use our website through cookies and analytics tools.

3. How We Use Your Information

We use personal information for the following purposes:

• To process and fulfil your orders
• To manage billing and shipping
• To communicate order updates and customer service notices
• To personalise your shopping experience
• To improve our products, services, and website functions
• To comply with legal and regulatory requirements

4. Cookies & Tracking Technologies

We use cookies and similar technologies to collect data about your browsing behaviour and to improve functionality, user experience, and analytics. You can manage or disable cookies via your browser settings; however, this may affect the functionality of the website.

5. Marketing Communications

We may send you promotional emails or newsletters with your consent. You can opt out at any time by using the unsubscribe link in our emails or by contacting customer support.

6. Disclosure to Third Parties

We may share your personal information with:

• Payment processors for order payment
• Shipping partners for delivery
• Analytics and advertising partners
• Customer support service providers

These parties are bound to handle your data securely and only for specified purposes.

7. Security of Your Information

We take reasonable steps to protect your personal information against misuse, interference, loss, unauthorised access, or alteration. No online transmission can be guaranteed 100% secure; by using our website, you acknowledge this limitation.

8. Data Retention

We retain your information for as long as necessary to fulfil the purposes outlined in this policy, to comply with legal obligations, resolve disputes, and enforce agreements.

9. Access & Correction

You may request access to, correction of, or deletion of your personal information by contacting customer support. We will respond within a reasonable timeframe.

10. Your Rights

Under Australian law, you have rights to:

• Request access to your personal data
• Correct inaccurate data
• Object to direct marketing

Requests can be made via our Contact Us page.

11. Children’s Privacy

Our website is not intended for children under 16. We do not knowingly collect personal information from anyone under that age.

12. Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with the effective date.